Extras & FAQs Additional Services
TAILORED SOLUTIONS FOR UNIQUE MOVING NEEDS
OUR SPECIALTY SERVICES
Moving home is about more than just transporting furniture. At NM Europe, we provide a full range of specialty services to make your relocation smooth, secure, and stress-free — from piano handling and vehicle shipping to flexible storage and customs support.
OUR PRE-MOVE SURVEY
An experienced move surveyor will work with you to assess the volume, packing needs, access conditions, and timing. This allows us to plan your move accurately and reduce surprises.
FULL VALUE DAMAGE COVER
We offer comprehensive Full Replacement Value Cover, ensuring your belongings are protected in the event of loss or damage during transit or storage. This type of cover is based on a declared inventory — a list of the items you’re moving, along with their individual values.
Preparing this list may seem daunting, but we’re here to help. We’ll guide you step-by-step so you can submit your inventory with confidence and accuracy. This gives you the peace of mind of knowing that, should anything happen, your items are covered at their full replacement value — not just a depreciated amount.
Our team is available to answer any questions and assist with completing the inventory form.
Piano handling
Whether upright, baby grand, or full concert piano, NM Europe will work with a specialist to move your instrument safely and smoothly.
Custom Crating
For high-value or delicate items — either sentimental or monetary — we can provide professional custom crating for maximum protection.
Vehicle & Boat shipping
We can assist with the transportation of personal vehicles, camping vans, boats — and yes, even light aircraft.
Flexible Storage Options
Short-Term or Long-Term Storage
We offer containerised storage in secure, 24/7 monitored warehouses — perfect for international, domestic, or delayed moves.
Storage Options to Fit Your Budget:
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You pack, we collect and store
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You pack and deliver to our facility
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Full-service collection, packing, and storage by NM Europe
- All items are inventoried and traceable in our warehouse system.
FREQUENTLY ASKED QUESTIONS
How much does it cost?
Depends on distance, volume, services required, and time of year.
How long does it take from A to B ?
From packing to delivery, we’ll estimate based on your origin, destination, and service level.
I want to ship my vehicle, what are the implications?
Various rules and duties apply concerning the import of vehicles depending on which country or continent you want to import to, for example the make, year and model of your vehicle. It is not always viable to import an older vehicle due to the different levels of admissible carbon-dioxide emissions but your local vehicle authority can carry out a basic-emissions test for you.
Do I have to put the same address in each document for customs?
Yes, and when moving to France you must have a French address and French customs authorities require a proof that you actually have a domicile in France
I don't have a residence yet but my goods were already shipped. What should I do?
If you have not found your own residence it won’t be an issue because you can put the address where you will stay temporarily in France (e.g. the residence of a family member). In this case you will need to provide :
- Attestation d’herbergement (see attached, you can also use your own format)
- ID of the person who will host you
- A recent electricity/water bill, etc. in that person’s name
To import my household goods duty-free into France, will I need a change of residence certificate even though I am not a French national?
Yes. This will prove that you have lived outside of French territory for the twelve months before your move and are therefore entitled to import your goods free of duty. You can get this form from your local French embassy or consulate.
Will I need to pay taxes and duties if I am moving to France ?
If relocating to France as your primary residence (and have lived outside the EU for 12+ months), duties may be waived. Proper customs documents are required.
Do I need a visa if I'm moving overeas ?
This depends on your destination country. We can point you toward the correct authorities for guidance.
Do I have to pay duty if I import my goods for a secondary residence?
While the import of household goods to a primary residence is duty-free, the duty on household goods imported to secondary residences varies from country to country. If your secondary residence is in France, you can import household goods duty-free to furnish it. (Your goods will still be liable to a VAT charge of 20%.) This is a one-time-only procedure. Should you wish to make a second shipment, you will have to pay 20% VAT of the declared value of your goods as well as a further 10% (approximate estimation) in duties.
My company already has a list of 'approved' movers, can I still move with NM Europe ?
Yes. We are happy to coordinate with your HR department or relocation provider.
I will move to France not for professional reasons and I can't not obtain a change of residence certificate. What can I do?
You can provide a letter to customs explaining your situation and your plans but It is important that this letter states the period you have lived outside of France and that France will become your primary residence. French customs authorities may then request further documentation to confirm your status.
Inventory for customs and inventory for insurance purposes. What's the difference?
The valued inventory for French customs is designed to give an overall view of what you are shipping as well as the resale value, i.e. what the goods are worth in their used condition and we recommend that you submit your inventory in the format provided by us.
Can customs request additional documents after my shipment is underway?
Yes. While we collect all standard documentation in advance, customs authorities may request additional paperwork or confirmations during clearance, sometimes at short notice. This is a normal part of the import process and applies to all international shipments.
